How do I submit a request for Exterior Modification?
Locate your community; under Resources locate the appropriate form and download it; submit form with all of the required information to RGN Management Services, Inc.; Attention Mr. Marsh.
My car was towed, I need to know why.
Contact the tow company for your community; all towing of vehicles is between the tow company and owner of the vehicle.
I had a break-in who do I need to talk to at your office?
Be sure to report the incident to the police. You can send an email to info@rgnmanagement.com for informational purposes only.
My neighbor(s) sat their trash out early and now its all over the neighborhood.
If you are able to identify who sat the trash out with an address; send the information to the info@rgnmanagement.com and management will follow-up with the appropriate action.
Someone has dumped large items in the common area; who do we contact?
If you know who placed it there, send an email to the info@rgnmanagement.com giving the location of the item, the address of the homeowner and they will follow-up with the appropriate action.
My neighbor lets his/her dog run loose and poop on my grass in my yard and doesn’t clean it up. Who do I report this to?
If you are able to take a photo of the dog in action, please attach it to an email and send it to the info@rgnmanagement.com for appropriate action.
There is a light(s) out on my street, who is responsible for replacing it? It’s very dark and I feel it’s dangerous.
Fill out the Maintenance Request form and you will receive a confirmation via email.
My parking space number is faded and other people are parking in my space. How do I get it replaced?
Send an email to the info@rgnmanagement.com which should include your name; address; contact number during the day and the parking space number. A property manager will look into the proper way to have it replaced.
My fence is falling down due to a down tree from the common area. I need someone to come and remove the tree and fix my fence.
Fill out the Maintenance Request form and you will receive a confirmation via email.
I need temporary parking passes because I’m on a payment plan; when can I come to get them?
Please send an email to info@rgnmanagement.com to set up an appointment prior to the expiration date of your current passes. Making sure the current payment has been made in order to receive the passes.
I need to purchase replacement and/or pick-up new parking passes; what do I do?
Send an email to info@rgnmanagement.com stating what it is that you are in need of and the time you would like an appointment to pick up the item between 10am & 4pm.
(concerning Maintenance issues listed below)
Burst pipes; water leaks from other homeowner units; grass not being cut; snow removal; leaking sprinkler system; landscaping not being done properly; squirrels in attic; ceiling damages; air conditioner repairs.
Fill out the Maintenance Request form and you will receive a confirmation via email.
We have folks hanging out on porches; in the parking lot/corners drinking, smoking, talking loud, leaving whisky and beer bottles all around all hours of the night. Can’t you all do something about this?
You must contact the local police when this is taking place. You can send an email to info@rgnmanagement.com and we will forward the information to your Board of Directors.
I’m a new homeowner I need you to get me a mailbox key and tell me my mailbox number. (Or): I lost my mailbox key can you get me another one?
Please contact your local post office and they will provide this information for you.
Account inquiries that dispute a balance due, late fee reduction; payment plans, recording of payments made; want to bring delinquent account current; check not cashed yet.
Please send an email to info@rgnmanagement.com giving your name, address, daytime phone number where you can be reached and the accounts receivable staff member will be in touch with you.
What is the delinquency rate for a particular community?
Please forward your request by fax (301) 583-7757 or email to info@rgnmanagement.com where your question can be properly answered.
I need to get a Resale Package and/or PUD Questionnaire/Request for ByLaws
Please visit your community page and follow the directions as posted.
I need a copy of the Master Insurance Policy for a particular community
Please send an email to info@rgnmanagement.com and include the name of the homeowner; property address and if known the community. Also forward your email address and fax number. The information will be returned to you from the Management Office.
I want to rent the Clubhouse for either Applegate A or Willow Hills Community Service Association
Please send an email which should include your date requested, homeowner name, property address to info@rgnmanagement.com and the appropriate staff member will get in touch with you to let you know if the desired date is available and the process to follow.
I am a new homeowner and I do not have a coupon book for my monthly payment; what do I do?
Send an email to info@rgnmanagement.com; giving the property address, your name and the person/company you purchased the house from; along with the date you purchased the property. They will assist you with further details.